Widerrufsrecht
Penlar LLC offers a 30-day return policy. You have 30 days from the date of delivery to request a return.
Eligibility for Returns
To be eligible for a return:
• The item must be unused and in the same condition in which it was received
• The item must be returned in its original packaging
• Proof of purchase (order confirmation or receipt) is required
Returns that do not meet these conditions may not be accepted.
Unless the return is due to a verified defect or shipping error, the customer is responsible for return shipping costs.
How to Initiate a Return
To request a return, please contact us at:
If your return request is approved, we will provide detailed instructions on how and where to send your item.
Please note: Items returned without prior authorization will not be accepted.
For any questions regarding returns, you may contact us at the email above.
Damages and Incorrect Items
We recommend inspecting your order upon delivery.
If you receive a defective, damaged, or incorrect item, please contact us immediately so we can evaluate the issue and provide an appropriate resolution.
If a product has a verified manufacturer defect, Penlar LLC will repair or replace the item at no additional cost.
Non-Returnable Items
We do not accept returns for:
• Sale items
• Gift cards
Exchanges
If you wish to exchange an item, the fastest way is to return the original item and place a new order once your return is approved.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or credit card provider to process and post the refund.
Processing times may vary depending on your financial institution.